Joining the Vancouver Club is about an experience that delivers the best that life has to offer — and the status that comes with it. At the Club, members know everything is taken care of, so whether they are looking for a focused productivity space, to impress a potential business partner, or to attend uniquely crafted social events, everything is ready for them.
It took an army of disconnected processes to make this possible. Member data was managed and accessed from multiple systems, in various formats, across different departments. Nothing was connected, so the Club was heavily reliant on a few key employees that “knew everything about the members”. We partnered with the Club to create the digital foundation that put all the pieces together, enabling the next generation of impeccable service — something the entire organization could get behind.